Frequently Asked Questions
Visas
Q.: How do I get a Russian visa?
A.: We can send you a visa invitation (sometimes called a voucher) – the main document that you need to apply for a Russian visa. The invitation is needed when you submit your visa application forms at the Russian Consulate in your country. We can issue the visa invitation within 1-2 working days. If you need your visa invitation urgently, we can issue and send it to you on the same day. We usually send scanned versions of the invitations by email but can also send them by fax. Sometimes, Consulates in certain countries require the original invitation. In this case, we can mail you the original by Federal Express. Please check with the Consulate to know if you need the original. Postage is an extra charge.
Q.: What documents are required to receive a Russian visa?
A.: Usually the documents consist of: your original passport, 1-2 passport photos, 1-2 Russian visa application forms, an HIV test if you are applying for a business visa (tourist visa applications do not require this) and of course, the visa invitation (voucher) – this is the document that we can supply you with. However, to be 100% sure of what documents are necessary at specific Consulates, we suggest that you contact the Consulates directly. You can find a listing of phone numbers and addresses on the site www.russianconsulate.org.
Q.: Do I have to register my visa when in Russia?
A.: Please note, that all foreigners staying in Russia for more than 3 working days, must have their Russian visas registered for the entire period of their stay. You must register on the day of your arrival or you may be required to pay fines or may experience trouble when leaving the country. Our company can provide registration service.
Payment
Q.: I want to pay by bank transfer. Please advise how to do so.
A.: If you’d like to pay by bank transfer please contact us and we will send you an invoice with our bank details. All bank transfers must be received by us at least 10 days before your arrival date.
Q.: What is the security deposit?
A.: A security deposit of $400 will be required at the time of check-in and will be returned at check-out less costs of any damage to the apartment or equipment, if any. A fee will also be deducted if the apartment keys are not returned.
Apartments
Q.: How will I get the key to the apartment? Will somebody be there to meet me or we should come to your office to pick up the keys?
A.: If you do not need an airport pickup we will meet you at the apartment building to hand over the keys and to show you the apartment.
Q.: When is check-in and check out?
A.: Check-in time is from 15:00. Check-out time is until 12:00. Early check-in & late check-out (untill 19:00) is an additional 50% of one night's stay. Check-out after 19:00 is an additional one night's stay.
Airport Pickup and Transfer
Q.: Who will meet me in the airport, and where?
A.: Our driver will meet you in the airport. He will hold a sign with your name on it. If you arrive on an International flight, he will meet you at the exit.
Q.: How long will the driver wait for me?
A.: The driver will wait for you for up to 2 hours. If you need to cancel airport pickup, please let us know at least 2 days in advance, otherwise there will be a fee of $75 to cover our expenses.